FAQ's

We currently ship to U.S. addresses, including all U.S. states and Washington, D.C.

At this time, we do not ship to APO, FPO, or DPO addresses.

Orders are processed within 1–3 business days. After shipment, transit usually takes 1–5 business days.

The estimated total delivery time is 2–8 business days. Delivery times are estimates and may vary because of destination, weather, carrier delays, or holiday periods.

Shipping is FREE on orders of $29 or more. Orders under $29 ship for a flat $3.99.

Once your order ships, you will receive a confirmation email with a tracking link. Tracking information may take a short time to update after the carrier receives the package.

Tracking can remain unchanged for a short time while your package is being processed or transferred between carrier facilities.

If your order is beyond the estimated 2–8 business-day delivery window, email us at support@mougigi.com with your order number and we will be happy to check it for you.

Please email support@mougigi.com as soon as possible with your order number and correct address.

If the order has already been processed or shipped, we may not be able to change the address.

Please contact us as soon as possible at support@mougigi.com. We will do our best to help before the order is processed.

Once an order has been processed or shipped, we may not be able to change or cancel it.

Please check your mailbox, front door, side entrance, reception area, parcel locker, and with household members or neighbours. Carriers sometimes mark packages delivered shortly before the final drop-off.

If the package has not appeared after 24 hours, email support@mougigi.com with your order number so we can help investigate.

Please email support@mougigi.com with your order number, a photo of the item, a photo of the shipping label, and a short description of the issue.

We will review the information and help make it right.

Please contact us as soon as possible with your order number and discount code. We cannot guarantee that a code can be applied after checkout, but we will review the order and do our best to help.

Most eligible items can be returned within 30 days of delivery. Items must be unused, clean, and returned in their original packaging.

To begin a return, email support@mougigi.com with your order number. Please wait for return instructions before sending anything back.

Sale items and gift cards cannot be returned. Some other exclusions or return-processing fees may apply. Please review our Refund Policy for complete details.

We will notify you after your return has been received and inspected. If approved, the refund is issued to your original payment method within 10 business days.

Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, please contact support@mougigi.com.